Alaska Air (ALK) Message Board

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Non-Tech : Alaska Air (ALK)

ALK 41.78

-2.9%

3:59 PM EDT

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next

From: Kenneth Kirk	9/23/2005 2:47:47 PM
	of 152

Hmmm... at this point I'm the only person to post here since December 2001. Hopefully someone is at least reading the posts. Anyway, I complained to ALK about my trip experience last month, and here are some excerpts from the letter they sent back: We want to assure you that we are well aware of our poor performance and are working diligently to change it.... Our announcement in mid-June to reduce our schedule during the summer was based upon our need to get back to our high standard of reliability. The intent was to provide more spare aircraft and add ground time to reduce delays and flight cancellations. We recognize that in making these changes, we left some of our customers with less than satisfactory travel alternatives.... We are changing our operation to have more aircraft available "ready to fly" early in the morning at our major hubs. We're also focused on improving multiple processes and hitting measurable reliability goals. They also sent me a $100 voucher for future flights. Unfortunately it says it can't be used for internet bookings. I thought they wanted me to book on the net?

Report TOU Violation

Share This Post

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next