Booking Holdings (formerly Priceline) Message Board

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Booking Holdings (formerly Priceline)

BKNG 5,027

-1.1%

3:59 PM EST

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next

From: berg123	11/29/2005 9:06:18 PM
	Read Replies (1) of 2743

Time to short sell --can Priceline keep or retain any customers?<br><br>. With really, really poor customer service can Priceline expect to survive an environment with no customer loyalty?<br><br> I just experienced this fun when I decided to try something new by purchasing a hotel stay through priceline (confirmation number 63260917). However, I was also charged a $15 additional 'travel insurance' fee even when I did not requested it. <br><br>I contacted priceline and was only verbally abused by a person who called himself agent 7399. After spending almost one hour on the phone (mostly on hold and in a maze of recorded messages), they refused to refund anything and was extremely abusive. <br><br>The first 'agent' also refused to transfer me to a manager and stated that only a colleague was available. This person was equally rude and did not let me finish a single sentence and 'told me off' in no uncertain terms...<br><br>It quickly became clear that this was pure intimidation and fraud and the 45+ minutes on hold was clearly designed to discourage any requests for refunds.<br><br>Instead, agent #7399 claimed that I had selected to buy the travel insurance. I asked him how he could make such a claim, when I called him within 20 minutes after receiving an email confirmation about the overcharges. He simply told me that they had good systems and I should 'trust him'. <br><br> In short, I was taken subjected to a $15 theft and was being yelled at for simply protesting. <br><br>As in this case of of intimidation and fraud. How can Priceline expect to mainatin any customers over the long run.. Perhaps a time to sell short this stock!!

Report TOU Violation

Share This Post

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next