Convergys Recognized as a ``Best-Value Solution'' in Multichannel Contact Center Outsourcing -- Independent Research Report Also Notes Convergys High Client Renewal Rate --
Tuesday February 7, 8:33 am ET
CINCINNATI--(BUSINESS WIRE)--Feb. 7, 2006--Forrester Research (NASDAQ:FORR - News) has recognized Convergys for its market leadership, 95 percent client renewal rate, and its "best-value" comprehensive multichannel customer care outsourcing services and solutions in Forrester's latest report, "The Forrester Wave: Multichannel Contact Center Outsourcers: Q4, 2005." Convergys Corporation (NYSE:CVG - News) is a global leader in providing customer care, human resources, and billing services.
Author Elizabeth Herrell notes within the report that Convergys scored "...top points for proactively offering comprehensive multichannel outsourcing solutions, while also demonstrating strong financial momentum and technical support for its customer base. Convergys is best suited for customers who are looking for a best-value solution."
The report also recognizes Convergys for leading with comprehensive services and strategy. According to Forrester, Convergys goes well beyond core contact center outsourcing services and offers its customers a sound business model for delivering value to their business, with a comprehensive total cost of ownership (TCO) model.
"Receiving top scores for our pricing model, current product road map, vision, and strategy by Forrester is a great testament to the strength of the differentiated value we bring to our clients," said Clint Streit, Executive Vice President of Global Operations for Convergys' Customer Care business. "As the world's largest provider of outsourced customer care services, we've applied our worldwide network of 68 contact centers and our data centers to help over 300 clients enrich and strengthen their customer relationships while providing them with the means to strengthen their competitive advantages and achieve positive bottom line results."
Forrester evaluated service providers on the ability to support core contact center functions as a prerequisite for delivering multichannel customer interactions, as well as their ability to support self-service options that are fully integrated with the overall customer management solution. The evaluation methodology incorporated vendor surveys, vendor interviews, and end user interviews.
For more than 25 years, Convergys has supported customer care programs in many leading Fortune 500 and high-growth organizations. Convergys helps clients transform their customer care into a competitive advantage through five best-in-class practices: (1) offering the best in contact center program design and performance, (2) the lowest operating cost to the client through the evaluation of all cost drivers, (3) the highest-quality contact management staff and expertise, (4) access to world-class technologies via a sophisticated and integrated array of hardware, software, and support services, and (5) building strategic partnerships that strengthen our service offerings. Convergys is Outthinking and Outdoing(tm) on behalf of its clients every day.
About Convergys
Convergys Corporation (NYSE:CVG - News) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 68 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
(Outthinking and Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
About Forrester Research
Forrester Research (NASDAQ:FORR - News) is an independent technology and market research company that provides pragmatic and forward-thinking advice about technology's impact on business and consumers. For 22 years, Forrester has been a thought leader and trusted advisor, helping global clients lead in their markets through its research, consulting, events, and peer-to-peer executive programs. For more information, visit www.forrester.com.
Contact:
Convergys Corporation
Business and Financial Media -- John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media -- Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
--------------------------------------------------------------------------------
Source: Convergys Corporation |
