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Technology Stocks : Dell Technologies Inc.

DELL 126.41

+2.8%

Dec 19 3:59 PM EST

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To: BWAC who wrote (175503)	4/21/2006 12:19:53 AM
From: John Koligman	Read Replies (1) of 176387

Well, their service woes are pretty well known and have been going on for quite some time now. Surveys show it, blogs rant about it, and in response, Dell announced a short while ago that they were hiring a bunch MORE new employees in India. I'm sure part of the problem is that when they were selling 3k boxes with the 'standard' 3 year warranty, that 3k paid for it. These days, something like half of all desktops are sold around the $600 mark, so they charge extra for 'premium' phone support. Factor in much more support activity because of all the virus/spam/spyware holes in Windows that generates additional tech support traffic, and you have a mess... Best regards, John

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