According to two friends with HP notebooks, C.S. is very good. Because of this I purchased a HPQ notebook last September. I was very unhappy with the quality of the speakers, though, so I promptly returned it and purchased a similarly priced Toshiba.
The speakers on my friends' notebooks was superior to those in the one I returned.
No matter how bad DELL's C.S. is, I can't imagine it being worse than Gateway's. I was given a Gateway notebook when a close relative died (shortly after buying it). It took over 1 1/2 years for Gateway to authorize a repair. Without going into all the annoying, unacceptable details, the *worst* experience came when someone **finally** said he was going to make up a repair order--but had to put me on hold for a minute. I was on hold for over 4 (four) *hours* with that little creep touching base, laughing, a few time, and saying he was almost done and would be back.
At midnight I hung up and called again, this time getting a woman in Canada who did help. Later I telephoned to complain about the rude, games playing, unacceptable treatment I had received from that guy. It turned out there was nothing in notes to support my contention that I had even called right before my post-midnight call. Even though I had copied down his name and badge number, something I couldn't have, 'fabricated,' the C.S. manager (or whatever) treated me as if I had made up the story.
Oh, the problem was a Gateway identified heat issue the only fix for was a send back. It was a computer repair place that told me what was going on and provided me with Gateway's URL for this know issue. If I hadn't paid to get this information, Gateway probably would never have authorized a send in for repairs.
***Never*** again will I own a Gateway.
Lynn |
