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Technology Stocks : Dell Technologies Inc.

DELL 125.37

+2.0%

12:27 PM EST

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To: kaka who wrote (175587)	6/6/2006 12:54:36 PM
From: BWAC	of 176387

And the Ad money could have been better spent on 2 or 3 full time US employees that understand English, and can answer the phone without having to send the customer thru a 15 minute phone tree maze to get to the first live person. Running ads doesn't correct the service problems at Dell. No matter how much "no excuses" bs they put it them. If you don't have service, you're just another box maker fighting on the lowest price. If you have service, you make your customer happy and willing to pay a bit more. Its called building Goodwill. And it can't be done from garbled Indian gibberish English and phone tree maze induced caller hangup. Nothing to differentiate Dell from HP or GTW or whatever crap company makes the box.

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