Click Commerce Returns and Repair Solution Selected by Tolt Technologies Service Group
biz.yahoo.com
Wednesday August 2, 9:15 am ET
CHICAGO--(BUSINESS WIRE)--Aug. 2, 2006--Click Commerce, Inc. (Nasdaq:CKCM), a leading provider of on-demand supply chain management solutions, today announced that Tolt Technologies Service Group, a leading provider of managed services for technology equipment, selected the Click Commerce Returns and Repair solution to help improve execution efficiency and scalability across its service operations. Click Commerce Returns and Repair will enable Tolt to reduce labor costs, improve inventory control, and drive flexible process execution across its national network of returns and repair centers.
Tolt Technologies Service Group manages high volume service and repair of electronic equipment, such as point-of-sale terminals and computers. Every day, Tolt's service supply chain manages the flow of thousands of service components including computer motherboards, disk drives, power supplies, and monitors. With an expanding customer base and rapid growth in service transactions, Tolt recognized that it needed a solution to help automate and optimize the returns and repair process. Specifically, Tolt wanted to more effectively manage inventory in various conditions, as well as complex returns and repair workflows across its extended service network, while continuing to meet all service level commitments.
"Our rapid growth required us to re-examine our technology infrastructure and search for a solution provider with proven expertise in helping companies optimize return operations," said Tim Gallegos, vice president of operations at Tolt Technologies Service Group. "We found that in Click Commerce. They were the only company that demonstrated domain expertise of the service supply chain."
The returns and repair solution is part of the Click Commerce Service Supply Chain suite, a comprehensive portfolio developed for companies that require mission critical execution and real-time visibility into service operations across their extended enterprise. The composite solutions in the suite include Service Parts Planning and Optimization, Reverse Logistics, Repair Depot Management, Warehouse Management and Supply Chain Execution solutions and are integrated via the Click Commerce Enterprise Service Bus (ESB).
The Click Commerce ESB provides the flexibility to create a wide range of composite applications that combine Click Commerce, third-party, and legacy applications. The technology is based on industry standards and leverages the Web services in Click Commerce's Service Oriented Architecture. With the ESB, companies can integrate Click Commerce solutions according to their own business processes, instead of being forced to work in a predefined framework.
"The Service Supply Chain is the next wave of outsourcing. Companies like Tolt are aggressively pursuing this market and utilizing IT to create a competitive differentiation and first mover advantage," said Nancy Koenig, executive vice president of operations for Click Commerce. "The Click Commerce Returns and Repair software is an important first step towards implementing a real-time, end-to-end service supply chain solution |
