Global Crossing Ranks Fourth in InformationWeek 500
Thursday September 14, 7:42 am ET
- Global Crossing soars to be among the top five IT companies; number one among telecommunications providers.
- Transformational business-technology initiative played key role in ranking.
- Ranking validates company's IP leadership in next-generation communications.
FLORHAM PARK, N.J., Sept. 14 /PRNewswire-FirstCall/ -- Global Crossing (Nasdaq: GLBC - News) announced today that it has been ranked fourth in the 2006 InformationWeek 500 -- an annual listing of 500 of the most innovative users of information technology (IT) in the United States. This marks the fifth consecutive year Global Crossing has been named to the coveted list and the first year it has ranked among the top five innovative IT companies. The company also climbed to first place among telecommunications providers participating in the listing.
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"This latest InformationWeek 500 ranking helps solidify Global Crossing's stature as a leader in information technology," said John Legere, Global Crossing's chief executive officer. "This is a major accomplishment for Global Crossing's IT team headed by our CIO Dan Wagner, and it recognizes successful implementation of processes that have significantly reduced our provisioning and response times, while steadily improving customer satisfaction."
Over the past five years, Global Crossing's IT department has diligently executed a strategy aligned with the company's vision to be a leader in next-generation global communications and its mission to provide a superior customer experience. Global Crossing's IT department has achieved continued significant measurable results, which played a key role in the company's ranking this year. Most notably, provisioning cycle time for the company was reduced by 74 percent, response time was reduced by 80 percent, and operating expenses were reduced by 57 percent.
These cost reductions have improved operational performances and efficiencies, increased service levels and contributed to consistently higher customer satisfaction scores each year since 2002. More than 95 percent of enterprise customers were "satisfied" with Global Crossing's overall performance and more than 80 percent were "very satisfied," according to the company's latest Customer Satisfaction (CSAT) survey conducted from April through June 2006 by Knowledge Systems & Research.
In addition to these measurable results, Global Crossing also was ranked on the merits of its automated global network inventory and management operations system -- end-to-end network (EON) and its development of an "Intelligent Front Office" (IFO) that is integrated with EON. EON uniquely combines inventory and workflow to streamline the introduction of new IP services to the marketplace, while IFO empowers sales, customers and partners to interact with back-end processes and systems. In another phase of its ongoing effort to reap the benefits of collaborative, converged services, the IT department has optimized the effectiveness of EON and IFO by leveraging presence-enabled collaboration tools that accelerate communication and automate workflow and service delivery platforms.
"Implementing EON and IFO has transformed the traditional IT function into a service operational cost advantage and market differentiator for Global Crossing and its customers," Wagner explained. "These unique platforms have helped us speed the time it takes to bring new products and services to market. They have become the catalysts and foundations for IT fundamentals that link converged IP communication services to best-in-class performance, reliability and customer experience."
Global Crossing differentiates itself by focusing on its technology, security, support and control model (TSSC) to solve their customers' business challenges. Global Crossing's enterprise and carrier services portfolio is built around a streamlined global service delivery model that offers customers prompt procurement and provisioning. Premier dedicated customer service is provided from state-of-the-art network operations centers (NOCs), secure Web-based management systems (uCommand®) and call centers worldwide on a 24-hour basis, seven days a week.
For 18 consecutive years, the research editors of InformationWeek Magazine have selected and honored 500 of the most innovative users of information technology. This year, the research project gathered in-depth information directly from thousands of candidate companies about how they approach and prioritize their IT investments and key business-technology strategies. The research identified and ranked the companies following an extensive online and phone study.
"The InformationWeek 500 honors today's leading companies that set the benchmark for business technology strategies and projects," said Fritz Nelson, InformationWeek publishing director. "Companies making our list, like Global Crossing, are some of the most innovative users of technology in their industries."
The InformationWeek 500 is the most detailed source of industry-specific IT budget data.
ABOUT GLOBAL CROSSING
Global Crossing (Nasdaq: GLBC - News) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 cities in 28 countries worldwide, and delivers services to more than 600 cities in 60 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.
Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of managed data and voice products including Global Crossing IP VPN Service, Global Crossing Managed Services and Global Crossing VoIP services, to 36 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs.
Please visit www.globalcrossing.com for more information about Global Crossing |
