| | Please do dig in and share what you find!
As you know, I've been using them for a while. A lot. For prints, for books. I've dropped hundreds with them. Absolutely no problems, everything as it should be, on time, perfect.
Until a couple of weeks ago. A book came, wrong color cover. I told them via email, asked what I should do. They emailed back for me to mail back the book and they will then mail me a replacement. I replied that this was not acceptable. Said I saw no reason to pay for their mistake. Asked for a replacement again, ASAP. Told them to check my record, they'd see I've spent hundreds. I plan to spend thousands more. Up to them if I will or not. Message came back saying the book is on the way. I thanked them, and told them this was exactly the excellent service I'd come to expect from them. Book came a couple of days later. They never mentioned the wrong color cover one again. Neither did I. Service as it should be.
Yes, I'll be very interested in what you find. |
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