PolyOne Selects NetScout's nGenius Solution for Managing Application Performance on Global Network; Assures Reliability and Efficiency of Critical SAP-Based Business Services
biz.yahoo.com
Tuesday October 17, 10:17 am ET
WESTFORD, Mass.--(BUSINESS WIRE)--NetScout Systems, Inc. (NASDAQ: NTCT), a leading provider of application and network performance management solutions, today announced that PolyOne Corporation, a $2.5 billion international polymer services company, is using the nGenius® Solution to help ensure the quality of IT services, productivity and cost efficiency across 92 sites worldwide.
PolyOne, headquartered in Avon Lake, Ohio, manufactures proprietary and custom compounds, color and additives for more than 10,000 customers in 35 countries in industries such as automotive, building materials and computer equipment. Its IT network supports more than 5,000 employees in North and South America, Europe, Asia, the Middle East and Australia.
PolyOne is using the nGenius Solution to manage performance of its worldwide SAP system across the corporate network. The SAP system integrates manufacturing, warehousing, shipping and sales operations for PolyOne's broad range of commodity and specialty products. PolyOne also uses the nGenius Performance Manager's response time and alarming capabilities to meet guaranteed internal service level agreements for sub-second SAP response time.
"SAP is the backbone of PolyOne, allowing us to take, make, ship, and bill orders, and if we miss any one of these steps because our network is down or congested, that is a direct, negative impact on our business," said Dick Bradner, enterprise network manager at PolyOne. "NetScout's network and application performance management products help us ensure the efficient delivery of business services 24 hours a day."
With the distributed nGenius Probes that are a part of the nGenius Solution, PolyOne is addressing a number of key performance management issues, such as monitoring traffic on remote sites, identifying non-business related traffic and capacity planning. For example, PolyOne's IT group has used the nGenius Solution to:
Pinpoint saturated VPN circuits at a site in Turkey and provide justification to convert them to Frame Relay, cutting network outages to zero;
Identify periods of low network activity to optimally schedule bandwidth-intensive system backups;
Manage live, global video broadcasts by monitoring remote sites, and adjusting traffic as necessary to ensure successful delivery of the broadcast and avoid degradation in business application performance;
Prove the need to double bandwidth at a large manufacturing site in Texas by sharing reports with evidence of network saturation and congestion;
Eliminate an internal SPAM problem at a remote site by identifying a rogue workstation acting as a SPAM server; and
Track non-business streaming media, such as the NCAA March Madness tournament, to discourage recreational use of the network and maintain available bandwidth for business applications.
"Our ability to fully leverage the nGenius Solution has been a major factor in PolyOne's successful evolution to service-level management, significantly reducing IT troubleshooting times and costly service degradations, which were necessary to meet SLAs," said Bradner.
In addition, to maximize ROI and improve collaboration between IT departments, PolyOne trained more than 60 IT personnel on the nGenius Solution. The result is increased information sharing by taking advantage of the nGenius Solution's intuitive real-time and historical analysis capabilities. Productivity has also improved since the various IT groups, including applications programmers, can now proactively diagnose problems in their own areas of responsibility.
"PolyOne's implementation is an excellent example of how enterprises can use NetScout's nGenius Solution to assure the performance of critical applications like SAP," said Eileen Haggerty, director of solutions marketing at NetScout. "In addition to optimizing operational responsiveness to performance issues, PolyOne is fully leveraging the rich application-aware data provided by the nGenius Solution to achieve a proactive stance towards managing and protecting IT service levels." |
