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Touchstone Systems Selects Internap for Management of Redundant Internet Infrastructure and Facilities
Tuesday January 16, 3:30 pm ET
Premium IP Connectivity Enables Peak Performance of Global VoIP Service
ATLANTA--(BUSINESS WIRE)--Internap Network Services Corporation (NASDAQ: INAP - News), a leading provider of performance-based routing solutions over the Internet, today announced that Touchstone Systems, Inc., a provider of high-quality voice termination session management service worldwide, has selected Internap to manage the redundant IP infrastructure critical to Touchstone's services. These services will include technical facilities management, redundant gigabit Ethernet infrastructure and the Internap® Performance IP(TM) service, which routes traffic across up to 7 different tier-one IP bandwidth providers. Using its patented technology, Internap offers Touchstone fully redundant Internet connectivity that ensures operational continuity by intelligently routing around network congestion, poor performing links or disabled providers.
Touchstone's products and services are specifically designed to service the VoIP wholesale session management market with quality sensitive Tier 1 and Tier 2 carriers. Due to its technical competence, reliability in the wholesale market, and responsiveness to carrier customers, Touchstone has experienced spectacular growth.
"Touchstone's growth requires that we take our technical operations to the next level," said Mark Baker, chief executive officer and chairman for Touchstone Systems, Inc. "Internap has proven to us that they have the right plan for Touchstone, the ability to execute and the best reputation for performance in this sector of the industry."
Internap research revealed that the average IP network typically runs at least 30 percent below its optimal level, and can reap performance benefits from intelligent routing. To help customers like Touchstone, the Performance IP service leverages Internap's proprietary route optimization technology to measure end-to-end traffic performance for latency, packet loss, route stability and congestion. Based on these, and other key metrics, the technology then automatically reroutes traffic to provide peak performance levels for Touchstone's VoIP traffic.
Touchstone is also supported by the Internap proactive service level agreement (SLA) with 100% operational uptime, and the lowest packet loss and latency in the industry. The SLAs cover multiple backbones across the Internet - not just one single network- and is supported by a team of engineers in the Internap Network Operations Center (NOC). The NOC maintains a global view of performance across the Internet and services Touchtone's account 24 x 7 x 365.
"Internap does not just talk about reliability, they put it in writing," said Jerry Lambert, chief operating officer for Touchstone Systems, Inc. "I have never seen a higher level of commitment to IP service and facilities delivery than what we see with Internap. This new architecture will give us what we need to continue our growth for years into the future."
"Touchstone represents the qualities of an ideal customer, not only because the company has benefited from Internap products and services, but also because their values mirror our own," said James P. DeBlasio, chief executive officer of Internap. "They are a focused, technologically savvy company that is passionate about quality, which has resulted in significant growth over the past year. We're pleased to help Touchstone serve their global customer base by providing reliable, high performing IP solutions."
About Touchstone Systems, Inc.
Touchstone Systems, Inc. supplies high quality, high capacity VoIP termination to Tier 1 and Tier 2 customers around the world. Touchstone's commitment to service and reliability has established it as a leader in VoIP product delivery with carrier customers in the North America, Europe, Asia and the Middle East. Touchstone offers VoIP session management services through their very successful Touchstone Worldwide product and real-time back office systems with Touchstone Insight. The company is headquartered in Dallas, Texas from their clustered switching facility at InfoMart in Downtown Dallas. To learn more about Touchstone, visit our website at www.tstoneinc.com.
About Internap
Internap is a market leader of intelligent route control solutions that bring reliability, performance and security to the Internet. The company's patented and patent-pending technologies address the inherent weaknesses of the Internet, such as latency and packetloss, enabling businesses to take full advantage of the benefits of deploying mission-critical applications such as e-commerce, VoIP, and audio/video across IP networks. Internap currently serves more than 2,200 customers throughout the U.S., Asia, Australia Canada and Europe. For more information, please visit the company website at www.internap.com.
Internap and Performance IP are trademarks of Internap Network Services. All other trademarks and brands are the property of their respective owners. |
