E*TRADE The good and the bad Message Board

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Non-Tech : E*TRADE The good and the bad

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To: grasshopper who wrote (191)	10/2/1997 8:17:00 PM
From: Bikergirl	of 199

Re:" I don't wish to detail it all here & now, but I am a NEW e-trade customer (less than 4 weeks) and I already have had a bad experience with them. Frankly, there customer service SUCKS, and unless you have 1/2 hour to kill, forget about getting one of their lower level idiots on the phone. grasshopper" Unfortunately, it is hit or miss with Customer Service there. The more experienced reps. are in their Palo Alto office, and the newer hires are in Sacramento. The Sacramento location seems to be much larger, though, so the odds are against getting a Palo Alto rep on the phone. If you believe you are not getting a satisfactory answer, though, you can always request to have a supervisor call you back.

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