AMT Service Corporation Partners With Cyber-Test for Product Repair
NEW YORK, Apr 23, 2007 (PrimeNewswire via COMTEX) -- AmTrust Financial Services (Nasdaq:AFSI) announced today that a subsidiary, AMT Service Corporation, has entered into an agreement with Cyber-Test, Inc., a wholly owned subsidiary of Advanced Communications Technologies, Inc. (OTCBB:ADVC), a publicly owned company specializing in the consumer electronics segment of the reverse logistics industry, to provide certain diagnostic and repair services for extended service plans for laptop and desktop CPUs. AMT administers extended service plans including replacement programs, repair programs and accidental damage protection programs.
Cyber-Test offers a "first call resolution" service to customers, by which many customer questions and product issues are resolved by telephone, eliminating the need for the customer to ship the product to a testing and repair facility.
For product issues which cannot be resolved by telephone, customers will be directed to ship products directly to the Cyber-Test facility. Cyber-Test will test the product, make any covered repairs or replacement and return the product to the customer, generally, within six business days.
By entering into this Agreement with Cyber-Test, AMT expects to centralize product testing, repair and replacement and provide better service to its extended service plan customers.
Bruce Saulnier, president, AMT Service Corporation, stated, "This is a win-win situation for all that allows our clients to provide exceptional service to claimants, translating into better customer service and retention. This agreement will also enhance our ability to track the details of break/fix performance, and in turn, properly price our underwriting service provided by an affiliated AmTrust company."
About AMT Service Corporation
AMT Service Corporation administers a full suite of extended service plans, including replacement programs; repair programs; and accidental damage protection, which can be tailored to suit each client's needs.
About AmTrust Financial Services, Inc.
AmTrust Financial Services, Inc., headquartered in New York City, is a multinational specialty property and casualty holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage. For more information about AmTrust, visit www.amtrustgroup.com, or call AmTrust toll-free at 866.203.3037.
The AmTrust Financial Services, Inc. logo is available at primenewswire.com
About Advanced Communications Technologies
Advanced Communications Technologies is a New York-based public holding company specializing in the technology aftermarket service and supply chain, known as reverse logistics. Its wholly owned subsidiary and principal operating unit, Encompass Group Affiliates, Inc. acquires and operates businesses that provide computer and electronics repair and end-of-lifecycle services and provides asset distribution and recovery services. Encompass owns Cyber-Test, Inc., an electronic equipment repair company based in Florida that provides board-level repair of technical products to third-party warranty companies, OEMs, national retailers and national office equipment dealers. Service options include advance exchange, depot repair, call center support, parts and warranty management for office equipment, fax machines, printers, scanners, laptop computers, monitors, CPU towers, and multi-function units including high-end consumer electronics such as PDAs and digital cameras. For more information, visit Cyber-Test's website at equipfix.com.
This news release was distributed by PrimeNewswire, www.primenewswire.com
SOURCE: AmTrust Financial Services, Inc.
By Staff
CONTACT: AMT Service Corporation
Mark Gunn, Vice President, Marketing
216.328.6105
mgunn@amtrustgroup.com
Cyber-Test, Inc.
Joseph Marszal, Director, Sales & Marketing
800.881.3344
jmarszal@equipfix.com
(C) Copyright 2007 PrimeNewswire, Inc. All rights reserved.
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INDUSTRY KEYWORD: Financial Services
SUBJECT CODE: INSURANCE
Partnerships
Product Services Announcement
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