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Technology Stocks : Nuance Communications, Inc.

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Aug 11 5:00 PM EST

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From: JakeStraw	8/23/2007 8:54:19 AM
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Fastlink Deploys Nuance Speech Solutions to Create Middle East's First Arabic Call Steering Deployment biz.yahoo.com Thursday August 23, 8:00 am ET Intelligent Call Routing from Nuance and Globitel Ensures Callers Quickly Reach Their Desired Service and Receive Appropriate Care BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications, Inc, (NASDAQ: NUAN) and Globitel, leader for converged telecom solutions, today announced that they have provided Fastlink, the largest telecommunications network operator and services provider in Jordan, with intelligent call routing that efficiently transfers customer calls to the correct call center services. Replacing Fastlink's former touch-tone system, the new speech-enabled service is more customer friendly and the first of its kind in the Middle East with full Arabic language support. Currently, more than two million subscribers use the new application. Fastlink's customers can use the new service free of charge by dialing 1234, and interacting with a virtual agent known as "Hala". Callers can inquire about various Fastlink services including prices and offers without speaking directly to a live call agent, or they can have their calls directed to the appropriate agent quickly and efficiently. The new system increases the call center's capacity for customer care and allows for thousands more phone calls to be received every day.

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