Friday October 10 6:07 PM EDT
Company Press Release
Remedy Corporation Announces Two New Seminars
for Help Desk Managers
Free Seminars to Unlock Secrets of Successful Help Desk
Managers and Improve IT Organizations
MOUNTAIN VIEW, Calif., Oct. 10 /PRNewswire/ -- Remedy Corporation
(Nasdaq:RMDY), the worldwide leader in help desk software today announced two separate series of comprehensive seminars, co-sponsored by Oracle corporation. These free half-day seminars are designed for help desk managers, and teach best practices in implementing and operating a world-class help desk.
''Today's IT organizations must adapt quickly to change and respond immediately to urgent requests. To facilitate these actions, IT professionals must have cost-effective, adaptable help desk applications. That's the purpose of these seminars,'' explained Matt Miller, vice president of marketing at Remedy Corporation. ''As the leader in help desk and consolidated operations management (COM) solutions, we want to share our 2200 customers' vast experience, and expertise with help desk managers.''
Seminar for organizations implementing help desks
The morning seminar, entitled ''Three Keys to a World Class Help Desk,'' is tailored for organizations interested in implementing help desk applications. Attendees will learn how to hit production goals on time and under budget, support the success and growth of the organization, and manage change to stay ahead. At the seminar, Remedy will discuss the latest trends and best practices from leading industry analysts. Anyone interested in implementing an efficient help desk is encouraged to attend. ''Three Keys to a World Class Help Desk'' seminars are from 9:00 a.m. until 11:30 a.m. at the dates and times listed below, with a continental breakfast at 7:30 a.m. Seminar for organizations enhancing existing Remedy help desk solutions. The afternoon seminar, entitled ''Unlock the Power of Your AR System,'' is
specifically designed for Remedy customers who wish to leverage the power of their existing Remedy help desk solutions. These seminars feature the experiences of three leading firms: Autodesk, Inc., KnightRidder, and Echelon Corporation. ''Unlock the Power of Your AR System'' seminars are from 1:30 p.m. until 4:00 p.m. at the dates and times listed below. Attendees will see the latest versions of Remedy products and hear tips and tricks to make them even more successful.
Both seminar series, which are free, feature live demonstrations to help attendees optimize their internal operations. A buffet lunch will also be served at noon. Seminar attendees can also visit the Partner Pavilion for an opportunity to learn about key companion products designed to integrate with the AR system. Partner companies include Advantage kbs, Inc., Apropos, BayStone Software,Farallon Communications, Inc., FS Integrators Inc., Knowledge Broker, Inc., MicroFrame, Primus, Teloquent Communications, and Wyatt River Software.
Remedy -- the market leader
Remedy has received recognition from the nation's top publications and analyst groups for product superiority and market leadership. Federal Computer Week Magazine recently named Remedy's Action Request System(R) the top help desk application. The Aberdeen Group declared Remedy the overwhelming market leader for internal help desk and customer interaction software. BusinessWeek listed Remedy in the top 25 Hot Growth companies for the second consecutive year.
The locations and dates for seminars are:
October 21 -- Arlington, VA -- Crystal Gateway Marriott
October 23 -- Boston, MA -- Boston Marriott Copley Place
October 28 -- San Jose, CA -- The Fairmont Hotel
November 4 -- Minneapolis, MN -- Minneapolis Marriott City Center
November 6 -- Atlanta, GA -- The Westin Peachtree Plaza
To register for these seminars, call 800-536-3064, or visit Remedy's Web site at www.remedy.com for more information.
About Remedy Corporation
Founded in 1990, Remedy(R) develops and markets adaptable applications for the consolidated operations management (COM) market. Cited by analyst organizations like META Group as one of the fastest growing areas for client/server applications, COM starts at internal help desk and expands to applications like change management and asset management- As the leader for help desk solutions, Remedy products meet these needs. At the end of June 1997, Remedy had over 4250
customer sites, with more than 2200 customers worldwide. Remedy operates from headquarters in Mountain View, California.
NOTE: Remedy Corporation, the Remedy logo, Action Request System and ARWeb are trademarks of Remedy Corporation. Other companies and products mentioned may be trademarks of the respective companies to which they are associated.
SOURCE Remedy Corporation |
