Nuance Gives Employees Power and IT Departments Relief with Automatic Password Reset
biz.yahoo.com
Tuesday February 19, 8:12 am ET
Part of Nuance's Employee Productivity Suite, Solution Can Save IT Departments up to $20 Per Call
BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications, Inc. (NASDAQ: NUAN), a leading provider of speech solutions, today unveiled its Automatic Password Reset module, to reduce the burden of simple tasks on IT help desks and increase employee productivity across the enterprise. Today, password changes within an organization account for the majority of calls into a help desk, costing approximately $10-$20 per call on average, according to analyst firm Gartner. When employees have issues remembering or resetting passwords, it produces a bottle next effect as call after call for help from employees come in to access email, voicemail and a host of critical applications.
With Nuance’s Automatic Password Reset, employees can reset security passwords for any networked device or application simply by using their voice and the company’s telephony system. Automatic Password Reset utilizes voice biometrics that securely identifies the caller in the system and allows for computer and other passwords to be changed, thereby eliminating many of the simple calls to the help desk and allowing them to focus on more complex issues. |
