Profile of CGI's outsourcing business (summarized from an article in the October 9, 1997 Ottawa Citizen).
- outsourcing is the contracting out of the day-to-day management of an organization's information systems to companies whose core business is managing information technology (e.g. CGI)
- CGI has over 350 customers using their outsourcing services
- accounts for over $180 M in revenue per year. Largest single client is for $25M per year, for the next 10 years
- manage six "Business Service Centres" which provide over 50,000 sq. ft. of state-of-the-art data centre infrastructure in Toronto, Missisauga, Regina, Vancouver, Quebec City and Montreal. They also manage many external client data centres
- outsourcing services to over 300 financial institutions, servicing more than 2M clients
- a Canada-wide telecom network servicing financial institutions and providing networking facilities to over 25,000 point-of-sale units as well as over 850 automatic teller machines
- offers National Call Centre services handling over .5M calls per year
- administers 15,000 users and 11,000 video lottery terminals
- manages systems and generates pay cheques and direct deposit payments to over 300,000 social services and health care personnel
- outsourcing services include maninframes (MVS, VM/VSE), Windows NT servers, AS/400s, UNIX systems (VAX/VMS, Alpha and Ultrix), Tandem, GEAC, and HP (UNIX and 3000) computers
- order backlog now exceeds $1 billion. Its current run rate is $300M and will become $500M as soon as the recently acquired Teleglobe Insurance Systems group is integrated. This strategic acquisition now opens up the US market to CGI. |
