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Technology Stocks : Dell Technologies Inc.

DELL 135.42

+2.5%

1:40 PM EST

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To: stockman_scott who wrote (176097)	4/2/2008 11:06:22 PM
From: TigerPaw	Read Replies (1) of 176387

Dell to Stop Making Fully Customized PCs Actually Dell as an entity forgot how to make fully customized PCs in 2000 when they had their first big layoff. The process was never really written down (and I have read my autographed copy of Michael Dell's book and he wasn't close to how it really worked). It was a process embodied in a series of teams which evolved together and worked together to make sure that a fully customized order could be made, it could be built, and it could verified that it worked as requested. In 1999 Dell hired some outside layoff specialists and under their recommendations they let people go based mostly on what they earned, not what they did. The build-to-order was broken. For the last 8 years they have tried to reconstitute it, and fix problems after the fact, but the process was embodied in the people who were gone. The result is that Dell has had to be more cautious in what it offered. Sales have suffered.

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