Wednesday October 15 5:13 PM EDT
Company Press Release
SSDS, Inc. Teams With Renaissance Partners to Provide
Complete Customer Service and Support Solutions
ENGLEWOOD, Colo.--(BUSINESS WIRE)--Oct. 15, 1997--Systems integrator SSDS, Inc. announced today it will partner with Renaissance Partners, Inc. to provide more robust business-process consulting services for its clients.
Renaissance Partners conducts management and operations consulting across various industries to provide full-service customer service and support solutions to clients seeking to increase customer loyalty.
''Renaissance Partners, Inc. provides deep expertise focused on re-defining and re-engineering business processes and business practices. Following the analysis and design of a customer support environment, client projects often require an equal level of expertise in development, implementation, and integration of the solution. We have established our partnership with SSDS because they can provide that deep expertise in Internet and intranet systems, and across a wide range of leading customer service and support systems,'' said Lon Hendrickson, managing partner, Renaissance Partners, Inc.
Renaissance Partners will provide front-end consulting services associated with SSDS' newly announced Customer Service and Support (CSS) solutions. CSS focuses on comprehensive technology-enabled business solutions for external service centers and internal help desks, designed to increase customer loyalty while reducing costs and increasing productivity.
SSDS also partners with help desk and service center software companies such as Remedy Corporation(R), Software Artistry, Inc. and Clarify, Inc. to provide choices for clients' CSS solutions. For example, SSDS offers customizations of Remedy Corporation's Action Request System(TM), the world's most widely used help desk software application. Remedy develops and markets adaptable applications for one of the fastest-growing areas for client/server applications, the consolidated operations management (COM) market. Remedy and SSDS have
completed many successful implementations of customized help desk systems for clients such as the United States Air Force Space Command and Ohio State University Medical Center.
Software Artistry, Inc. markets SA-EXPERTISE(TM) for Enterprise Support Management, a suite of applications for the help desk market. This suite provides integration between the help desk and the functions of change management, asset management, end-user empowerment, and network and systems management.
With Software Artistry, SSDS can provide its customers with scaleable, out-of-the-box functionality as well as problem resolution capabilities that include a unique and highly integrated knowledge base. SSDS has built a partnership foundation with Software Artistry with clients such as PacifiCare Health Systems and Union Pacific Railroad.
In the external service center arena, SSDS has a strategic partnership with Clarify, Inc. Clarify provides service center software for customer service, quality assurance and field service which SSDS customizes and integrates into the client site. Clarify and SSDS have collaborated on projects for TCI and Digital Technologies International, among others.
Headquartered in Marietta, Georgia, Renaissance Partners, Inc. is a respected management and operations consulting firm focused on helping clients across all industries improve business performance through better customer support services. Renaissance Partners helps motivated clients develop customer service and support as a strategic leverage point for improving organization-wide business performance. For more information contact Lon Hendrickson at 800-66-HELPU, ext. 386. Or visit the Renaissance Partners web site at: renpartners.com.
SSDS, Inc., Leaders in IT Architecture for Networked Solutions, delivers business solutions that enable its clients to develop more effective relationships with their customers. SSDS' I*Net (Intranet, Internet, Extranet) and CSS (Customer Service and Support) solution sets are based upon the company's historical areas of core competency: infrastructure integration, IT security, customer support, network and systems management, application development and inter- and intranet commerce. Headquartered in Englewood, Colorado, SSDS has nearly 400 employees in offices throughout the U.S. For more information, visit the SSDS web site at ssds.com or call 1-888-785-SSDS (7737).
NOTE: All companies and products mentioned are trade names or trademarks of their respective companies.
Contact:
SSDS, Inc., Englewood
Elise Ketcham at, 303/790-0660
erk@ssds.com
or
Marianne Radwan, 561/988-5300
mradwan@gate.net
More news for related industries: computer, internet, telecommunications.
Additional news and quotes:
RMDY Remedy Corp
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