Revolutionary Nuance Solution Brings Self-Service Directly to Consumers on Their Mobile Phones
biz.yahoo.com
Tuesday July 29, 8:00 am ET
Customers and Industry Expert Confirm Nuance Mobile Care is Groundbreaking Innovation That Will Better Serve Consumers
BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications, Inc. (NASDAQ: NUAN) today announced Nuance Mobile Care, an easy-to-use mobile phone application that engages the mobile consumer in a new customer care experience. By simply dialing the care number of their wireless provider, Nuance Mobile Care enables callers to check their balance, pay their bill, or perform other care tasks directly on the mobile screen. Nuance has already signed its first wireless carrier for the solution, selected because of the application’s ease of access and intuitive navigation, which it expects to drive adoption and high success rates.
Each month, more than 250 million calls are placed to customer care by U.S. wireless subscribers that wait an average of three minutes to speak to an agent. Even with Web, WAP and IVR automation in place, the U.S. wireless industry spends more than $7 billion each year in agent costs to serve their subscribers. Nuance Mobile Care re-defines customer care through effortless access, personalization and a highly responsive user experience. The experience provided enables carriers to increase self-service automation rates, thereby improving customer satisfaction and driving down agent costs. |
