George Gilder - Forbes ASAP Message Board

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Technology Stocks : George Gilder - Forbes ASAP

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To: Frank A. Coluccio who wrote (257)	10/22/1997 9:29:00 AM
From: Charlie Smith	Read Replies (1) of 5853

Frank: RBOCs anal retentive approach to service quality is exactly what will kill them in this new market. An aggressive player makes mistakes (by definition) but learns RAPIDLY, fixes things and moves on. The feedback loop generated by endless trials is WAY to long. Their market will be gone before they know it. Tragedy is defined as the protagonist knowing exactly what the problem is, but being powerless to do anything about it. I think it fits here. Regards

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