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Technology Stocks : Apple Inc.

AAPL 278.37

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3:59 PM EST

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To: clean86 who wrote (81505)	2/20/2009 3:14:10 AM
From: Cogito	Read Replies (1) of 213176

>>So much for superior customer support. I'd go into the Apple store and raise holy hell. You might get them to let you install Leopard on your mac from a hard drive they have it on at the Genius bar which is something I used to do when I was a Genius at Apple. Also they should supply a replacement disk for $19.95 if they force you to pay. Try pushing the issue to a supervisor or manager.<< Clean - If I understand Doren's story correctly, he has a Leopard disk from a friend. The friend must have bought the disk right when Leopard first came out, because it has a problem that only the very early Leopard disks had. So now, a year and a half after Leopard's release, you expect Apple to replace a disk that they know has already been used to install Leopard, which means that any additional installation is a violation of the license. I don't see how Apple is in the wrong here, myself. If Doren had just bought a new Leopard disk and couldn't install it, and Apple wouldn't replace the disk, then I'd think he had a case. Providing good customer service doesn't mean they have to help people violate their software licenses. - Allen

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