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Technology Stocks : Amazon.com, Inc. (AMZN)
AMZN 249.500.0%2:13 PM EST

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To: FJB who wrote (160452)2/27/2009 2:34:46 PM
From: Doren   of 164684
 
If you have any doubt Amazon is now worse than eBay check this out! Remember for every feedback I've received there are 10 satified customers who don't take the time to give feedback. Only people who are pissed give feedback every time.

The refunds are due to a case sensitivity bug in Amazon's inventory search that misses products if you don't use Amazon's screwed up and inconsistent case on titles and authors. I found the bug for them and reported it.

Amazon has suspended my account:

We are writing to let you know that your listings have been suspended and are currently unavailable for sale. The feedback, claims, and/or refunds submitted to your seller account profile indicate that a number of buyers have been dissatisfied with the service you have provided.

Amazon sellers should maintain refund rates and negative feedback rates of less than 5% of orders, as well as A-to-z Guarantee rates of less than 0.5% of orders.


HERES MY ACCOUNT DATA

4.9 stars over the past 12 months (132 ratings)
Feedback 30 days 90 days 365 days
Positive 93% 90% 97%
Neutral 0% 6% 2%
Negative 7% 3% 1%
Count 15 31 132

View your Ratings and Feedback

Buyer Claims
A-to-z Guarantee claims: 0
Chargeback claims: 0
Claims requiring action

Here is my first page of feedback with the "negatives" bolded. Note the one "real" negative I got was from a swindler who tried to extort me. I offered him a full refund + shipping costs on return but he wanted a full refund with no return. Amazon policies reward swindlers.

In any other "problem" feedbacks I would have refunded. ALL they had to do was ask, but they gave feedback before asking.

Rating
4 not in stock prompt refund -thank you
5 Prompt shipment and great condition. Excellent transaction.
5 Fast shipping, good price, great product. Thanks!
5 this item works great. thanks
5 very fast service thank you!
5 Received item very fast, well-packaged
1 B A D !!! BEWARE of this seller !!! sells cds in terrible condition- looks like the cd was used in a football match !!! NO REFUND-i want to ship the cd back but seller doesnt refund real shipping costs- so this is a really BAD SELLER !!! wants you to give always excellent feedback but the cd doesnt correspond-
5 Thank you for the great service. Very nice seller
5 Arrived quickly and in condition stated.
5 in excellent condition. Speedy delivery!
5 great
5 Can't win em all, I suppose.
5 great transaction
5 Good.
5 no problem
5 A
5 I am giving a 5 star review because I received the CD in a timely manner and it was in the condition promised by the seller.
5 fast, good
5 Very fast delivery!
5 .
5 Excellent condition.
5 great speed great service
3 Sent wrong John Prine album, but it was great, so i kept it. Simply ordered original album from someone else
5 Case cracked in transit.
5 Great to work with.
5 item as described
5 no problems
5 Extremely fast shipment.
5 excellent transaction
3 terrific service...100% satisfied
5 The CD arrived promptly and in good condition.
5 Great
5 Highly recommended, great service
5 Amazingly fast service and quality!
5 great cd, like new ;O)
5 Arrived quickly. Works great. Thanks!
5 GREAT SELLER, WOULD BUY FROM AGAIN
5 great service
5 Great transaction.
5 Great transaction. Thanks
5 GREAT SERVICE
5 Item came exactly as described.
5 great condition. ultra fast shipping!
4 quick service!
5 Came very fast. Thanks!
5 Thank you for the very fast refund and not letting me hang for weeks before letting me know. Much appreciated!!!
4 as described, thanks
5 Received item on time and in condition as stated. Thanks!
5 Really Fast!! THANK YOU!!!!
5 great condition. fast delivery. good seller.

So you have to ask yourself... is anyone awake at Amazon? I give and get emails from them everyday. They never ever listen or fix any of the problems.
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