Versatility Inc. Offers Free Web-Based Seminars That Answer The Question: 'Are You Customer Care Competitive?'
Industry-Specific Seminars Will Focus on Unique Needs of The Banking,Telecommunications, Insurance and Utilities Industries, and Other Call Center Industries
October 27, 1997 08:59 AM
FAIRFAX, Va., Oct. 27 /PRNewswire/ -- Versatility Inc. VERS , a leading provider of open, CTI-enabled customer interaction software for teleservicing, telesales and telemarketing, announced today that it will begin offering free, Web-based seminars on the benefits of customer interaction software for the financial services, telecommunications, insurance, utilities and other customer-centric industries. Beginning in early November and co- presented by industry-specific experts, the seminars will cover critical issues such as business and technology trends, customer relationship management, and agent-centric applications for improved productivity and increased profits which ultimately make customer care competitive.
"Versatility's core strength is in applying technology to improve the effectiveness and efficiency of customer service and sales. We look forward to working with a group of extremely talented partners and customers to share our collective knowledge," said Bob St. Ledger, director vertical marketing at Versatility. "Being 'customer care competitive' continues to be the goal of leading companies in all verticals, but each vertical has its own approach to solving this. We plan to highlight how each vertical approaches customer care."
Interested parties will dial in to an 800 number for the audio portion of each conference, and follow along with the presenters on a Web-based presentation which is "pushed" to participants electronically. According to St. Ledger, "You'll be able to learn all you need to know to get started without ever leaving your desk."
Versatility has scheduled seminars targeting four industries that tend to perform a majority of customer contact by telephone: banking, telecommunications, insurance and utilities. It will also host a general session on call center technology that is geared toward any customer-centric industry with customer service or telesales needs. Each conference lasts for approximately one hour and includes an interactive Q&A session.
The current schedule is as follows :
November 4 and November 18, 1997
Call center technology for Telecommunications companies
November 5 and November 12, 1997
Call center technology for Banks
November 13 and November 19, 1997
Call center technology for Utility companies
November 14 and November 20, 1997
Call center technology for Insurance companies
November 6 and November 17
General overview of call center technology (non-industry specific)
Co-presenters for each seminar include leading analysts, vendors and industry experts such as Lightbridge Inc., Cambridge Technology Partners, Metzler & Associates, Action Systems, Financial Training Resources and Grant Thornton. Customers sharing their technology and call center successes include American Direct, Summit Bank, Customer Access and Brooklyn Union Gas.
To register for a seminar, go to Versatility's Web site or call American Teleconferencing Services at 1-800-289-0579.
About Versatility
Versatility Inc., based in Fairfax, Virginia, is a leading provider of Customer Interaction Software (CIS) for teleservicing and telesales call center solutions. The only CIS vendor to offer a full suite of software that is CTI-enabled, Versatility has helped companies including Avantel, British Telecommunications Plc. (BT), Lucent Technologies, Mellon Bank, and Sanwa Bank California find the hidden revenues in their call centers. Versatility is traded on NASDAQ under the symbol VERS and can be reached at 1-800-VERSATILE or via the World Wide Web at {hyperlink versatility.com |http://www.versatility.com}.
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