Help Desk Software Niche (RMDY, INFR, SWRT) Message Board

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Technology Stocks : Help Desk Software Niche (RMDY, INFR, SWRT)

VNTV 77.60

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Jan 12 3:00 PM EDT

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To: seth thomas who wrote (128)	10/29/1997 10:53:00 AM
From: Shege Dambanza	Read Replies (2) of 135

Some comments: While they attempt to position themselves as impartial, these market research companies are rarely so. They are influenced in no small part by how much research the vendor companies purchase. IMO, 'research analysts' are a lot like a restaurant critics for a newspaper that relies heavily on advertising revenues from restaurants. In this specific report, not only does Aberdeen not give details on its 'market-share' methodology (as Steve pointed out), but they fail to define 'Customer Interactive (sic) Software'. Is it - support only (internal or external) - field service only - SFA only - bug-tracking only - combinations and permutations of the above

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