Another good reason to stay with G2K for the long haul:
BusinessWire, Wednesday, October 29, 1997 at 12:26
NORTH SIOUX CITY, S.D.--(BUSINESS WIRE)--Oct. 29, 1997--
HomePC magazine survey ranks Gateway No. 1 in overall
staff attitude; recognition supports "You've
got a friend in the business." slogan
Gateway 2000, Inc. (NYSE:GTW), a global leader in the direct
marketing of PCs, today announced that the company has been
recognized for its service and support by HomePC magazine. According
to results of HomePC's third annual Customer Support Survey, Gateway
ranked as an industry leader in service and support.
"Today, support is as important to our readers as the price of a
new PC," said Ellen Pearlman, editor in chief of HomePC. In the
November issue, the magazine reported "...(Gateway) has spent heavily
to expand its ability to handle customer calls, opening a new call
center, hiring more tech-support staffers, and introducing a
computerized database that helps technicians zero in on problems and
provide solutions much more quickly."
"Gateway believes one of the most exciting things about this
recognition is that each of these surveys was based on feedback from
the publication's audience, a large pool of unbiased readers with
varying degrees of experience and familiarity with PCs and Gateway,"
said Rob Cheng, senior vice president of Gateway Direct.
"We've listened to our customers enough to know that they believe
there is more to buying a PC than price alone," said Cheng. "With
PCs like our $1,499 G5-166 and our $1,999 G6-233, we not only offer
our customers fantastic complete configurations, but also award
winning service and support."
Gateway 2000 ranked first in two important categories: Total time
to fix a problem and overall staff attitude. "These two rankings
demonstrate our 'You've got a friend in the business'(R) slogan,"
said Eric Larsen vice president of global technical support. "Some
customers will have issues with their PC. Our goal at Gateway is to
address those problems in a timely manner, but also in a friendly
manner."
Gateway also recently received two prestigious awards from PC
World Magazine. In the June 1997 issue, Gateway was awarded the
magazine's Best/Best ranking in customer service and support
policies. The magazine reported, "In the realm of customer service,
the most improved company is Gateway 2000." In the July 1997 issue,
Gateway received a World Class Award for Best Hardware support
policies.
In addition, Gateway has received recognition from Computer
Shopper magazine in its annual Best Buy Awards for two consecutive
years. Gateway service and support was ranked as Best Place to Buy
for hardware in 1997, and Best Overall Service and Support, Hardware
in 1996. "Gateway winning this award two years in a row translates
into a lot of satisfied customers," said John Blackford, editor-in-
chief of Computer Shopper.
About Gateway
Gateway (NYSE: GTW), a Fortune 500 company founded in 1985, is a
leading global direct marketer of PC products. The company,
headquartered in North Sioux City, South Dakota, has manufacturing
facilities in the United States, Ireland and Malaysia and employs
over 10,000 people worldwide. Gateway products and services
consistently win top awards from leading industry publications. In
1996, the company shipped 1.9 million systems and reported revenues
of $5 billion. Revenue for the first half of 1997 was $2.8 billion
with net income of $124 million. For further information, visit
Gateway at gateway.com.
CONTACT: Kent Hollenbeck, 605-232-1654
holleken@gw2k.com
or
Jeff Hanson, 605-232-1217
hansojef@gw2k.com
or
Willow Christie-Smith, 605-232-1758
smithwil@gateway.com
KEYWORD: SOUTH DAKOTA
INDUSTRY KEYWORD: COMED COMPUTERS/ELECTRONICS
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