Al Gore recounted a conversation he had with [co-founder Sergey] Brin and [co-founder Larry] Page several years ago in the conference room near their office. Gore raised specific concerns about aspects of search quality. "They had to go to another meeting," Gore recalled, "and said, 'If you can stay, Al, we'd like to bring in the search-quality researchers and specialists in charge of this part of the business.' Ten of them came in. Larry and Sergey left. I spent another three hours. And then, when it was over, I gave Larry and Sergey an oral report."
Some weeks later, Gore said, laughing, "I went up to their office and found that all ten of these people had been moved in. All ten of them!" He described how Page and Brin had had to cram twelve computer monitors into their office, and "move around some of their toys-a remote-control helicopter, flying messenger boards . . ." The researchers and specialists stayed-until Brin and Page "satisfied themselves that they had an ongoing system for maintaining hyper-vigilance." He added, "I defy you to think of any other executives in the world who would bring a team like that into their personal office for weeks on end."
So, a few years ago, Gore raised some concerns about "search quality," and then sat in Google's office for three hours watching ten "search-quality researchers and specialists in charge of this part of the business" work on solving problems he shared with the company's owners.
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