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Non-Tech : Any info about Iomega (IOM)?
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To: Peter E. Thorpe who wrote (34618)11/5/1997 10:00:00 PM
From: Cogito   of 58324
 
Peter -

re: support

I believe that no company can afford to troubleshoot every user's PC problems with a sub $200 dollar peripheral. I believe that Iomega's support policy, while it does aggravate many users, is a necessary evil. Perhaps you could find the answers you need on the Iomega web site. They've got some pretty good troubleshooting tips there.

You do have to give a credit card number for support, but if the problem turns out to be Iomega's fault you will not be charged.

As for the credit card thing, do you use your card when you go out to
eat? If so, you hand your card to a stranger, he goes away for five minutes, then brings it back to you. Why is that more secure than giving the number to someone on the phone. And don't forget that you are not liable for any charge you did not make. That's the law.

- Allen
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