Would you buy a used car from these guys?
11/07/97 America Online Profit Hits Expectations,
But New Sources of Revenue Falls Short
The Wall Street Journal
Steve Case, chairman and chief executive, blamed the slowdown
in other revenue on two factors. AOL now classifies refunds and
credits for merchandise against the other revenue category, as
opposed to subscriber revenue.
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The company also scaled back its telemarketing efforts for
products this past summer after subscribers learned that AOL was
passing their phone numbers to its marketing partners, which
raised privacy concerns.
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07/25/97 America Online Backs Off Plan to Give Out Phone Numbers
NY Times
America Online executives insisted that they did not intend to "rent" the phone numbers. Instead, they said, American Online would provide the numbers to companies only as one part of an overall marketing deal.
"The only calls we intended for you to receive would have been
from AOL and a limited number of quality-controlled AOL partners,"
said Stephen Case, the company's chief executive, in a letter to subscribers Thursday.
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"We said, 'It's so insignificant, just drop it,' " said Robert
Pittman, chief executive of America Online's operating subsidiary.
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