SGI is wide awake, or so it seems, to our complaints.
Following Doug's complaint, I vented here, and then in more
detail privately to Mark Dalton, Justin Banks and Alexis
Cousein. All returned mail expressing concern about my
comments (namely, that we see regularly in the sgi newsgroups
postings by people who complain that their salespeople don't
return their calls, and Doug's occurrence was by no means
an anomaly).
Then I got mail from my own salesperson telling me they'd
come to my univ, to check in with their customer base. My
salesperson, his boss, and a support programmer showed up,
and told me they'd be keeping tabs much more closely on their
customers, that the mean number of accounts per salesperson
was being reduced by a factor of three, etc. They said they
wanted feedback and appeared to mean it.
Then I learned today from my friends inside SGI that the
message I posted here had been thoroughly discussed in the
internal SGI newsgroups... (Apparently Justin forwarded them);
my friend thanked me for my comments, telling me that they
helped them a lot.
Wow. Things seem to be afoot.
I've been buying these guys' machines for eight years now,
because they are the best for my purposes. Now, I'm buying more
of these guys' stock, because I think that they can successfully
address the problems they have, given the response I'm seeing.
900M for breakeven? I think they can make that if they just try
to sell the bloody stuff.
Best,
Marcelo |
