<Good luck, you may get someone live, but not likely with too much
brain. And since he/she will have to consult with someone who
doesn't know either, you will probably spend a lot on a call which will yield only frustration.>
Hi jas-
I've checked into the Intuit thread to see if anyone else has the kind of problems I have had with customer service. INTU makes a nice online investing tool called Investor Insight, which allows a recent news screen on your basket of stocks (among other things).
Needless to say, when the product doesn't work (due to THEIR server being down or problematic) customer sevice is virtually non-existant. I wonder how much longer these incompetants will be in business.
For the persistent, there are several phone numbers.
1(800) 446-8848 is Customer service. After going through the menu, and getting a front line incompetant (usually nice though), you can ask for supervisors Bill Blackwell or Jewel, but they are never available and have yet to return a call (probably 10 messages left over 1 month time)
You can also call the president's office (Bill Campbell and Scott Cooke) at 520-295-3280. You will likely speak with their gal friday - Kelly - but good luck getting any information either from this office or to this office. The suggested mode of feedback is snail mail to their Tuscon Az. offices.
Tech support is purportedly at 630-300-3000, but good luck getting a live person after lengthy long distance holds.
An alternate tech support number WAS finally emailed me in the Investor Insight email window (after more than 10 unanswered email messages over the same month) - 520-618-7295 yields (after a wait) the kind of brain dead support it seems is typical with Intuit. Even pressing on to a supervisor (Nathaniel) gets you a "I'm sorry, we can't accomodate you sir" further calrifying that he is "the last word here". When pressed, he admits to having a supervisor whose name is Helane Price, but as he points out, she defers to his opinions/decisions. I will see if I ever receive a return call from her.
With this breadth of experience in attempting to get customer service /tech support at Intuit, I feel qualified to render the opinion that they just don't really care. What a waste.
Not a good sign for a publically traded company.
I wonder what it will take?
Good luck-
Steve |
