Thursday November 20, 7:38 pm Eastern Time
Company Press Release
SOURCE: Pegasystems, Inc.
Kaiser Permanente Selects Pegasystems to Provide Patient
Care Management Solutions; Pegasystems Signs Kaiser
Permanente as First Health Care Customer
CAMBRIDGE, Mass., Nov. 20 /PRNewswire/ -- Pegasystems Inc. (Nasdaq: PEGA - news) announced
today an agreement to provide solutions to Kaiser Permanente (KP), the nation's largest
nonprofit health plan. Pegasystems' Customer Relationship Management applications will help
Kaiser Permanente deliver more efficient levels of service to its more than 8.8 million members
nationwide.
''We view this premier relationship as central to our healthcare strategy,'' stated Alan
Trefler, Pegasystems' President and CEO. ''Pegasystems' solutions will allow Kaiser Permanente
to deliver prompt and accurate information to their network of service providers. We're
delighted to have KP join the Pegasystems family,'' he continued.
''Kaiser Permanente is already a recognized leader among HMOs, and is working to revolutionize
the way health care is delivered today,'' said David Valovcin, Pegasystems' Director of
Strategic Business Development. ''Once our initiative is launched, the Pegasystems solution
will contribute to the efficient development and implementation of a personal plan of care for
each patient,'' Mr. Valovcin continued.
While maintaining the human element of member interactions, the Pegasystems solutions will
manage and automate much of the work associated with member interactions, thereby improving the
efficiency and accuracy of these important encounters. Administrative details managed by the
system could include information about primary care physicians, copayments, and even special
transportation requirements.
About Kaiser Permanente
Kaiser Permanente is America's leading health care organization. Founded in 1945, it is a
nonprofit, group-practice prepayment program with headquarters in Oakland, California. Kaiser
Permanente serves the health care needs of more than 8.8 million members in 19 states and the
District of Columbia. Nationwide, it has more than 90,000 technical, administrative, and
clerical employees and 10,000 physicians representing all specialties.
About Pegasystems
Pegasystems is a leading provider of customer relationship management solutions. These
solutions allow large businesses to better manage multifaceted customer interactions and to
automate the workflows within their sales and service delivery operations. Many of the world's
largest institutions use Pegasystems' solutions to manage a broad array of mission- critical
customer service activities.
The Pegasystems solutions support expanding zones of customer contact, helping organizations
improve staff productivity, operational efficiency, and customer satisfaction. Pegasystems'
solutions are Internet enabled and operate in multi-tiered, client/server environments.
Pegasystems' headquarters is located in Cambridge, Massachusetts. The company has regional
offices in North America, Europe, and Australia.
Access Pegasystems on the World Wide Web at www.pegasystems.com.
Forward Looking Statements
Except for the historical information contained in this announcement, the matters discussed in
this announcement are forward-looking statements (as that term is used in the Private
Securities Litigation Reform Act of 1995) that involve risks and uncertainties detailed from
time-to-time in Pegasystems' filings with the Securities and Exchange Commission (the SEC). In
particular, Pegasystems draws the reader's attention to the ''Risk Factors'' stated in its
Registration Statement on Form S-1 dated January 22, 1997 and its accompanying Prospectus,
Pegasystems' Annual Report on Form 10-K dated March 31, 1997, as well as to Pegasystems'
periodic and current reports as they are filed with the SEC.
SOURCE: Pegasystems, Inc.
Here is what they mean about strong pipeline.
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