El Paso Water Utilities Implements Trimble Fieldport Mobile Software to Streamline Customer Field Service
finance.yahoo.com
With the deployment of Trimble Fieldport software on field crew mobile computers and integration to its Customer Information System (CIS), El Paso Water is optimizing its processes for customer service and field operations work planning in real-time. In addition, enhanced management reporting functionality is now helping the utility improve operational efficiency, reliability of service and increase worker productivity by ensuring that the right resources are available at the right time. With Trimble Fieldport software, El Paso Water is improving critical work processes such as customer field service by efficiently dispatching field crews as well as optimizing field inspection activities and field data collection for better asset management.
El Paso Water Utilities customer service field crews are equipped with mobile computers and Trimble Fieldport software, which they use to record updates about service calls and synchronize with the customer service system from the field. Back in the office, customer service representatives have access to the updated information, which they can share with customers calling to inquire about their accounts throughout the day. Trimble Fieldport also makes it easy for El Paso Water Utilities' workers to see updates posted by customer service quickly and easily from the field.
In addition to streamlining communication between the field and the office, Trimble Fieldport has also enabled more effective distribution of work orders, both at the beginning of the shift and throughout the day. Previously, work order completion information was manually entered into the CIS by office staff the following day. Now, with Trimble Fieldport's wireless synchronization, work orders are closed within minutes of the work being completed. Since dispatchers can now see the progress of each field worker, this also means they can distribute new work orders as soon as they are generated throughout the day, rather than handling work communicated over the radio and jotted down on a piece of paper by the service worker.
Trimble Fieldport is also helping the utility increase worker productivity by ensuring that the right resources are available at the right time as well as optimizing field inspection activities and field data collection. |
