<<< Summary of News about System Wizard >>>
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SystemSoft's SystemWizard: Microsoft To Share Info
SystemSoft Corp. noted Microsoft Corp. (MSFT) agreed to share its knowledge base
information with SystemSoft for inclusion in SystemWizard Knowledge Bases.
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SystemWizard To Include "Support On Site" Multivendor Support Data From Ziff-Davis
Division; SystemSoft's New SystemWizard Will Include Vast Set Of Timely, Comprehensive
Technical Support Resolution Cases From Logical Operations
BOSTON--SystemSoft Corporation (NASDAQ:SYSF) today announced that it has licensed
the Support on Site database of technical support solutions from Logical Operations, a
division of SOFTBANK Corporation's Ziff-Davis Publishing Company. Under the
agreement, SystemSoft will convert the information and embed it in its SystemWizard Client
Knowledge Base.
Logical Operations will provide regular updates as well, which SystemWizard Client users
will be able to access and download by connecting to SystemSoft's own SystemWizard
Server. The Support on Site data will supplement the broad array of support-resolution
cases that leading manufacturers are sharing with SystemSoft as part of its industry-wide
gathering and sharing of support-resolution data.
The Support on Site information licensed by SystemSoft includes more than 140,000
problem-resolution cases on more than 250 multi-vendor software, hardware, and data
communications products. It also includes downloadable drivers, patches, and bug fixes.
Announced today and scheduled to ship to OEMs in July, SystemWizard is SystemSoft's
comprehensive, end-to-end solution for reducing technical-support calls. Through a
simple-to-use end-user application, SystemWizard uses the inherent information contained
in the computer itself to diagnose and automatically resolve most common PC problems. By
clicking on answers to a few simple questions, users can invoke a sophisticated expert
system to quickly diagnose the problem and implement a correction within a few minutes -
without needing to place a call to a manufacturer's technical support hot line. The
SystemWizard solution also includes remote "SystemWizard Servers" that contain
additional, up-to-date resolution sets from industry OEMs, as well as easy tools for entering
new problem/resolution sets as they emerge. The Support on Site data will be included in
initial shipments of SystemWizard.
About Logical Operations
Logical Operations is the world's leading publisher of computer training courseware, and is
home to one of the largest single-site training centers in the country. The company also
offers a line of CD-ROM-based interactive computer support software for IT support
professionals and computer course instructors. Owned by SOFTBANK Corporation of
Japan, Logical Operations is a division of Ziff-Davis Publishing Company and is
headquartered in Rochester, NY.
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Wang To Partner With SystemSoft To Supply Proactive Services For OEMs, ISVs, And
IHVs
BOSTON--SystemSoft Corporation (NASDAQ:SYSF) today announced it will form an
alliance with Wang (NASDAQ:WANG) to develop a technology-enhanced PC service
delivery process using SystemSoft's SystemWizard call-avoidance software. This
agreement will enable Wang to further expand its suite of remote and on-site PC services to
OEMs, ISVs, IHVs, and end users who use SystemWizard.
ABOUT WANG SERVICE BUSINESS
Wang Service is one of the industry's largest independent service
organizations, providing world-wide network integration and support services, warranty
maintenance services, helpdesk support, and other value-added services for more than
3,500 products and 350 equipment software manufacturers. Headquartered in Billerica,
Mass., Wang has offices and distributorships in approximately 130 countries and more than
5,000 technical support professionals answering more than 10 million service and support
calls a year. Wang is a recognized leader in workflow, integrated imaging, document
management, network storage management, and related office software for client/server
open systems and a major worldwide provider of integration and support services for office
software and networks. Information about Wang can be found on the World Wide Web at
www.wang.com.
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Digital Equipment Corp. Intends To Ship SystemSoft's Systemwizard On Its PCS;
Collaborative Development Of SystemWizard For Windows NT Expected
BOSTON--SystemSoft's Corporation (NASDAQ: SYSF) today announced that Digital
Equipment Corporation intends to license SystemSoft's SystemWizard call-avoidance
software family and expects to ship SystemWizard on Digital-branded PCs. Users of Digital
PCs would be able to use SystemWizard to diagnose and resolve common technical
support issues independently, without calling for assistance.
As part of its support for SystemWizard, Digital plans to develop and
maintain custom SystemWizard Knowledge Bases that would be available to Digital PC
users on SystemWizard Servers through the Internet, dial-up access, or local-area network.
These Knowledge Bases will contain Digital-specific support solutions for its PC customers.
In addition, reflecting Digital's extensive commitment to the Windows NT operating system,
the two companies announced their planned collaboration on a version of SystemWizard for
Windows NT.
"One of the key differentiators for Digital PCs has been the breadth and depth of our service
and support," said Arthur J. O'Donnell, vice president of quality and customer services for
Digital's Personal Computer Business Unit. "SystemWizard will add even more to our
selling proposition for enterprise customers. It delivers a revolutionary level of usability while
still lowering support costs."
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SystemSoft To Integrate Lotus Knowledge Base Into SystemWizard Servers For Automated
Service Resolution
BOSTON--SystemSoft Corporation (NASDAQ:SYSF) today announced an agreement with
Lotus(r) Development Corp., a subsidiary of IBM (NYSE:IBM), that will enable SystemSoft to
integrate Lotus Service Group's extensive service and support knowledge base regarding
the use of Lotus products into SystemSoft's SystemWizard expert-system service and
support products. Under this agreement, SystemWizard will incorporate Lotus' database of
knowledge of how its products are best supported, thereby helping users to diagnose and
resolve numerous common technical support issues associated with Lotus Notes(r) and the
Lotus SmartSuite(r).
"Lotus is experiencing phenomenal growth, particularly in our Notes business, " said Keith
Authelet, Senior Director, Business Process and Technology Management for the Lotus
Services Group. "We believe that SystemWizard is a tool that can help Lotus and our
customers effectively manage growing demands for support as Notes spreads throughout
the market. We are excited about the potential advantages SystemWizard offers Lotus
customers."
"Lotus Notes is rightly hailed as one of the market's most innovative
software products ever," said Robert F. Angelo, Chairman, CEO, and President of
SystemSoft. "It has changed the way people view collaboration, workflow, and productivity.
We think SystemWizard has the potential to offer many of the same revolutionary benefits to
support organizations throughout the PC industry. That's why we are delighted to have such
a strong partnership with such an innovative software firm as Lotus."
Lotus Development Corp., a subsidiary of IBM Corp., offers high- quality software products
and support services that reflect the company's unique understanding of the new ways in
which individuals and businesses must work together to achieve success. Lotus' innovative
approach is evident in a new class of applications that allows information to be accessed
and communicated
in ways never before possible, both within and beyond organizational
boundaries. The company also provides numerous support services, both from its
consulting division and its award-winning 24-hour support center.
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AST Signs Licensing Agreement To Ship SystemWizard On All PCS; PC OEM To License
SystemSoft's Breakthrough Problem Resolution Software
IRVINE, Calif.--AST(r) Computer today announced that it has signed a
multi-year license with SystemSoft Corporation (NASDAQ:SYSF) to include SystemWizard
on its complete line of personal computers. SystemWizard, SystemSoft's end-to-end
solution for reducing technical support calls, will begin to ship with AST's PCs in Q4 1996.
Under the license, AST will hot-load SystemWizard Client and an AST-specific
SystemWizard Knowledge Base on all of its notebook, desktop, and server computers,
including its latest-generation Advantage!(TM) consumer PC series. AST will also maintain
a superset of the AST-specific Knowledge Base on a SystemWizard Server that end-users
can access from SystemWizard Client for recent additions and solutions to less-common
problems. In addition, AST plans to integrate SystemWizard with its in-house technical
support software
systems.
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