America On-Line: will it survive ...? Message Board

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Technology Stocks : America On-Line: will it survive ...?

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To: Brian K Crawford who wrote (6130)	11/30/1997 2:43:00 PM
From: Harry Larson	of 13594

AT&T,MCI,Sprint will let you pay by cerdit card if you ask. But they do not promote this at all. Reason: If you dispute a telephone bill your only recourse if the telco doesn't agree is the Public Utilities Commission -- and that's a real hassle. With credit card, by contrast, it's simple to dispute; and it's expensive for the telco because they must pay a dispute resolution fee to the credit card company. Rack rate is $15. High volume cutomers pay less. But even at $5 it's a looser if $5 or less of charges are disputed. Tel-Save bills ONLY by credit card. Tel-Save never has sold or supported residential service. IMO, charge disputes will hurt them badly -- especially when word gets around.

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