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Non-Tech : AMERITRADE HLD A (NASDAQ:AMTD)

AMTD 0.980

-1.0%

Feb 6 9:30 AM EST

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To: Douglas V. Fant who wrote (98)	12/3/1997 12:25:00 PM
From: Bipin Prasad	Read Replies (2) of 1848

Doug and all, As you all know that it took me over 25mins to put one order this morning. Later Ameritrade called me because Steve put buy instead of sell for orq 27.5 naked put to sell. So I had to go through this one again. This is how I could put one order : * I told all of following agents that I'm reporting this on internet up front. * 10:36 am : John from Ameritrade answered the phone and had to transfer to somebody because I was "on line" customer. 10:39 am : I was on hold because "all of our agents are busy..." 10:42 am : Flitz tells me all kinds of misinformation, ei, Flitz : "Oh that's orqay (orq jan call)" I : "no I want dec puts." Flitz : "That's orqmy (orq jan put)." I : "No, that should be orqxy, I want to sell orq dec 27.5 naked puts. m is for Jan, I want dec." Flitz : "I have to transfer your calls to tech support or trading...." 10:45 am : I was on hold for about one min. Bill says strange things. ei, "your order is in." even before I told him what I want to. "aqt is in...." I : "Wait, I want to sell orq dec 27.5 naked put. What are you doing with aqt ?" Bill : "No I'm not doing anything. I'm just saying that." ............ At the end I asked him if he was charging on line rate or phone rate. Of course, phone rate. I told him on line Ameritrade has bugs for 27.5 and 32.5 option. So We have to go through phone. ......, He agreed to take care of the fee. But that's another story. I have to wait till I get the bill. It was 11 am(ctm) = 12 in NY. My one lousy order I started 10 mins before market opened is finally in now. Hope I make tons from this order. 8^) regards, BPP

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