Hi Dave (HEY JON FREEMAN, DAVE STEVENSON ANYONE FROM NOVELL -R E A D!!
>> Message from Dave Johnson on Sep 18 1996 10:03PM EST
In my view, Novl treats its Customers like DIRT! As an employee
at Microdyne which resells $5-15 million in Novell Software, Novell
seems completely uninterested in paying any attention to us
or our needs. Their Motto is "Customers, who needs them!"
It is amazing they still are in business. I hope they will
start to understand this. It is not only 4.1 but customer service
as well. IMHO <<
I don't think you need to say IMHO Dave. I think you're being too
polite. Excuse me Dave.
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ANYONE FROM NOVELL ON THIS THREAD? IF SO, HERE's A
C U S T O M E R !!!! If I were you, I'd handle this.
Joe <not that you shouldn't have been doing it all along>
PS: I think Dave Johnson deserves a reply <and quickly, especially
from what I read in CRN, and what Joe Marengi has to say about
JUST THIS PARTICULAR ISSUE. Hmmmmm.....>
Here, here's how Marengi feels about customer service:
>> Less than a week into his new role, Marengi (pronounced Ma-REN-jee)
spent two days with Novell's top 50 managers at the company's Orem,
Utah, campus, pumping them up in a "revival meeting." They set detailed goals for the next 30, 90 and 180 days, covering product shipments, as well as financial, marketing, partnering and other issues. One of his mandates: Become far more responsive to customers and partners. Basic orders: Promptly return all phone calls. While there was some trepidation among the managers, most are excited to have a "b--buster" in charge, says one Novell sales exec. <<
GOD HOW I LOVE THAT STYLE !!!!!
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