<This is the stuff I'm talking about. End Users have a right to QoS, Just ask most Cable subscribers, or ask End Users about the QoS from their current ISP's.>
Well, Jim, you're batting 1000, as again the links you provide do nothing to support your point (the use of the term QoS to refer generically to some arbitrarily defined scale of "high" quality to "low" quality).
The two links you reference are related in fact to the term's technical meaning, as per the description that I provided, and the definition Geoff provided.
One of your own references, in fact, makes explicit the concern of diluting a specific technical term - even in a technical space, let alone in the generic way that you yourself have done:
"..(so that not everything is called a QoS parameter!).."
There is really nothing wrong with being wrong and admitting it, but your current disingenuity and spin-control attempts are, IMO, far more damaging to your future credibility than a misuse of terms.
Good luck to you.
Steve
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