Formerly About Advanced Micro Devices Message Board

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Politics : Formerly About Advanced Micro Devices

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one_less

To: one_less who wrote (735124)	8/27/2013 12:26:16 PM
From: i-node	1 Recommendation of 1582034

>> The right thing to do. One sour puss customer and a stupid racist manager should not be able destroy a national franchise. You never know whether you're getting the facts; however, the business has publicly apologized to the customer; a public apology is a de facto admission that they let the problem get out of hand. If, in fact, the manager mishandled the situation like that he/she ought to be fired on the spot. A group of 25 pissed off customers, even before social media, can erase a year or two of growth overnight. With social media, they can totally destroy a brand (look what happened to Paula Deen, and she wasn't even at fault!). Also, management totally screwed up by not responding to the complaint in a timely manner. Management could have turned it around but didn't even respond to the complaint. I agree the entire chain ought not be condemned for it, but that's the risk you take these days. Bad news travels fast. This entire thing could not have been more poorly handled, and had I been them, my first comment to pissed off customers would have been, "That manager has been terminated effective immediately."

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