Ancor Exceeds Expectations With New Customer Service Program
MINNEAPOLIS, Dec. 9 /PRNewswire/ -- Sparked by growing market acceptance of its GigWorks(TM) Fibre Channel products, Ancor Communications, Inc. (Nasdaq: ANCR) today announced EXCEED(SM), a new service and technical support program designed to provide an added level of value and service to Ancor customers.
Jeff Nesler, Ancor customer service manager, said EXCEED is being launched in response to fast-growing demand for Fibre Channel technology, coupled with Ancor's expanding customer and partner base which now includes market leaders like Amoco, GeoQuest and Boeing. The program was developed in conjunction with selected Ancor integration partners, and focuses on maximizing the availability and reliability of compute environments that use GigWorks products.
The EXCEED program includes: -- Extended access to experienced systems engineers staffing the Ancor help desk, providing first-call troubleshooting and evaluations plus software updates, maintenance and feature releases; -- Full access to Ancor electronic services including web-delivered software upgrades and maintenance; -- Available-next-business-day hardware replacement; -- Two-hour response time for phone inquiries.
According to Nesler, EXCEED also provides customers with periodic updates on hardware and software upgrades, including recommendations tailored to each individual customer site.
"With the largest installed customer base of any Fibre Channel switch maker, we offer the highest level of experience in Fibre Channel system integration and installation," he said. "Plus, GigWorks products deliver the industry's best performance and reliability, giving our customers the power to improve the productivity of their compute resources. EXCEED extends this power curve by offering customers the tools and knowledge to optimize performance and up-time.
"We think EXCEED strengthens our productive partnership with each of our customers, and should be seen as an important value-add for every customer considering any Fibre Channel SAN or LAN solution," he added.
Information on EXCEED is available by calling 800-342-7379.
About Fibre Channel Fibre Channel is an ANSI-standard, high-speed, low-latency data communications technology that provides gigabit-per-second transmission rates in storage/server environments and high-performance networks. Ancor GigWorks(TM) products combine the speed and simplicity of channels with the flexibility of networks to solve bandwidth problems caused by the transfer of large data files among storage, server and client nodes in high-performance compute environments. Ancor Fibre Channel products provide optimal speed and throughput for data-intensive applications such as shared storage, CAD/CAM, visualization, data mining and file backup.
About Ancor Communications Ancor Communications, Inc. (Nasdaq: ANCR) provides GigWorks(TM) high- performance storage and data-intensive network solutions based on Fibre Channel technology. The company was the first to deliver a Fibre Channel switch, and the first to top the one-gigabit performance level. In addition to Fibre Channel switches, Ancor products also include adapters and connectivity solutions. Ancor is a member of the Fibre Channel Association, Fibre Channel Loop Community, the ANSI Standards Committee and the University of New Hampshire Fibre Channel Consortium to promote the advancement of Fibre Channel standards and interoperability. Information on Ancor is available on the World Wide Web at ancor.com.
GigWorks(TM), ANCOR(TM), EXCEED(SM) and the Ancor logo are the marks and property of Ancor Communications, Inc.
For more information about Fibre Channel technology and Ancor Fibre Channel solutions, call 800-342-7379 or access World Wide Web site ancor.com. Media, contact John Shaughnessy, Ancor, at 612-932-4096 or johns@ancor.com or Aaron Pearson, Shandwick, at 612-832-5000 or apearson@shandwick.com.
Forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995 are qualified by the risk factors outlined in the documents Ancor Communications, Inc. files with the Securities and Exchange Commission.
SOURCE Ancor Communications, Inc.
CO: Ancor Communications, Inc.
ST: Minnesota
IN: CPR
SU: PDT |
