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Technology Stocks : ServiceNow, Inc.

NOW 913.84

-0.6%

Nov 3 9:30 AM EST

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From: JakeStraw	4/28/2014 11:57:47 AM
	of 70

Einstein Noah Restaurant Group Implements ServiceNow for Service Automation finance.yahoo.com ServiceNow Master Partner Cloud Sherpas Accelerates Deployment and Adoption “Just dealing with simple IT service requests like fixing a point-of-sale system or ordering new equipment was exhausting, both for our store reps and our IT team,” said Brian Kenfield, project manager at Einstein Noah Restaurant Group. “We were using paper and fax to submit service requests and an offline legacy software product to capture and monitor them. Reporting was impossible and visibility into incident status was extremely limited.” “As an organization, we wanted to be more proactive,” said Kenfield. “ServiceNow has enabled us to automate key processes and speed service request fulfillment. We now have a centralized resource for IT service management that spans our entire organization, saving us countless hours and significantly increasing visibility into IT service operations. In addition, we are already relying on ServiceNow to automate key processes beyond IT.” ServiceNow offers a cloud-based platform for automating and managing service relationships across the global enterprise through a single system of record. Einstein Noah retail employees and staff from the organization’s IT, HR, Marketing, Payroll, Real Estate and Risk departments use ServiceNow daily to track and resolve technical and compliance issues.

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