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Non-Tech : Kirk's Market Thoughts

COHR 151.68

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3:59 PM EST

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To: Jerome who wrote (1556)	7/2/2014 8:46:44 AM
From: robert b furman	Read Replies (2) of 26610

The main point I'm trying to make is the customer modified the key fob provided with the car. The customer not just modified it - the customer greatly modified it. That degree of reasonable expectation (adding several keys) was taken way past reasonable. I was at a meeting and the subject came up and a young kid says - that's happened to me - I asked him to show me his key fob. He pulls it out and had 6 othe key fob all looped together with about 50 keys on it. I told him he was living very dangerously and to untie the mess. When a customer buys different wheels for his car and one of them breaks - is it GM's fault. The customer must accept the liability of his modification. The fact that so many vehicles are involved and so few incidents ,displays how out of norm the excessive modification has to be - before an incident can occur. Bob

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