With Gemalto mobile solution, LCL customers get their PIN code via SMS
gemalto.com
PIN delivery by SMS significantly improves LCL’s customer service. In particular, cardholders who forget their confidential code when out shopping or withdrawing cash will benefit greatly from the option of speedy reminders. In a second phase, when a newly created card is mailed to a home address, distribution by SMS rather than in a letter to the same destination will reduce the risk of fraud from stolen cards and PINs. For the bank, this eco-friendly security service translates into reduced mailing costs and stronger customer engagement.
Gemalto’s solution for LCL is built on Gemalto’s field-proven Netsize platform, operating seamlessly with direct connections to more than 160 mobile operators globally to offer fast and reliable message delivery. Gemalto’s services come with 24/7 support, online statistics, and a comprehensive Service Level Agreement ensuring reliability, availability and speed.
"LCL recognizes the mobile channel as a new opportunity to support their continued drive to optimize card activation rates and be the top-of-wallet choice for payment,” commented Philippe Cambriel, President for Europe, Mediterranean and CIS at Gemalto. "Enabling cardholders to get their PIN code on their mobile phone prompts them to start using their banking card as soon as they receive it."
LCL is a major French retail banking company with over 2,000 branches across France, serving over 6,330.000 individuals and 27,000 corporate clients. |
