MindTouch Selects Splunk Cloud to Fuel Customer Success
finance.yahoo.com
Splunk Cloud Ensures Service Level Agreements Are Met through Real-time Monitoring, Troubleshooting and Business Analytics
MindTouch, which serves tens of millions of users daily on behalf of their customers, effortlessly switched to Splunk Cloud and began to collect and analyze machine data across its Amazon Web Services (AWS) servers and cloud infrastructure with no need for additional IT, administrative or operational overhead. With Splunk Cloud, executive and customer support teams are able to provide business analytics to customers about customer experience visits, searches, response times and more. The developer operations team uses Splunk Cloud to test code and monitor performance in both the staging and production phases. MindTouch also gains immediate value from real-time visualizations, alerting and reporting on key operational and business metrics. Insights gained from Splunk Cloud are now visible across the entire organization, including C-level executives, operations, development, marketing and customer success. |
