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Technology Stocks : Verint Systems Inc.

VRNT 20.29

+0.1%

3:34 PM EDT

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From: JakeStraw	10/15/2014 8:38:38 AM
	of 32

Leading North American Insurance Provider Extends Investment in Verint Customer Engagement Optimization Solution finance.yahoo.com Addition of Workforce Optimization Capabilities to Help Organization Gain a More Holistic Picture of the Customer Journey Today, the organization already leverages Verint’s workforce optimization software, including workforce management for back office, desktop and process analytics, text analytics and enterprise feedback management. These integral solutions help support its focus on operational excellence and customer care. With the addition of the Verint Customer Feedback solution, the insurer’s internal customer experience group can accelerate its ability to capture and analyze input directly from customers and share that intelligence with its voice of the customer and other teams. This investment, which the organization made earlier this year, fits well with its focus on generating additional insight from transactional surveys across different areas of the business. Through a unified workforce optimization platform and single provider, the organization benefits from demonstrated strength and flexibility, ease-of-use and the ability to address more complex business issues compared to its incumbent solution.

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