The cable guy came to my house, and he didn't hook the cable line to the toaster. In fact, it was the most positive customer service experience I've had, bar none. The appointement was two days after I called, and was well within the 2-hour window that they gave me.
When I got my @Home service, they sent two cable guys - the cable cable guy and the computer cable guy. The cable cable guy was knowledgeble about the demands placed on the cable by the cable modem, and made sure that all my connections were tight, I had the right kind of cable, proper signal level, etc. The computer cable guy was knwledgeable about the @Home network, software, etc. and agreed with me that he didn't need to install their software at all on my already-network-ready PC. He set the necessary parameters, and helped me set-up Eudora (which they don't officially "support").
The service has been fantastic, and beats the hell out of any modem-based or ISDN-based service I've had in the past.
When AOL starts sending a guy to your house to install the software, and gives you free hardware to make your connection 100 times faster, then perhaps they will have a chance against the cable guy...
(Yes, I'm shorting AOL today, before the close. Right now I'm chearing it on. Come on 85! Hell, let's try for 88... 90!) (Based on TA, though, not how they may fare against the cable guy.) |
