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To: goldworldnet who wrote (88907)	5/31/2015 3:40:39 AM
From: FJB	4 Recommendations Recommended By Ben Smith goldworldnet Gottfried Judi Simpson Read Replies (2) of 110631

I just had this fifteen minute exchange with an ATT chat agent about their Internet/TV promotional bundles: Agent: Hello and welcome to AT&T! I’d be happy to assist you in setting up services. To get started, can you please provide me with your name and the complete address where you would like to connect service? Me: What are the standard rates on the $89 and $109 bundles? Kathryn: I can help you with your questions regarding U-verse pricing. Kathryn: To further assist you, may I have the complete address where you would like to establish the service please? Me: XXXX Kathryn: Thank you for providing me the address. Kathryn: Good news, AT&T U-verse TV, Internet and Voice is available at your address! Kathryn: To help you find the best package, may I ask you few quetsions? Kathryn: questions? Me:* NO, I want to know what the standard rates are on the $89 and $109 bundles? Do you understand the question!?!? Kathryn: May I verify what standard rates do you mean? Me: $89 and $109 are promotional rates that last one year. What are the rates after the one year promotion is over? Kathryn: Let me get that information for you. Kathryn: After the 12 months of promotion, it will be back to its standard rates. Me: What are the standard rates?!?!?! Kathryn: It will be $159/month excluding taxes, fees and surcharges. Me: Thanks. Over and out. Kathryn: Have you had the chance to begin the ordering process today?

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