Salesforce Delivers LiveMessage for Service Cloud--Bringing Next Generation Conversational Service to Any Company
finance.yahoo.com
Service Cloud, the world's #1 customer service platform, personalizes conversational service across every channel. Whether connecting with a customer via conversational messaging, video chat, web chat, in-app, email, phone or even communicating directly with a connected product, Service Cloud helps leading brands drive competitive advantage with service by enabling companies to create a consistent experience across every channel. Companies that have deployed Service Cloud have seen an average of 48 percent faster case resolution, 45 percent decrease in support costs, an average of 47 percent increase in agent productivity and an average of 29 percent increase in customer satisfaction, according to a third-party research report sponsored by Salesforce. Salesforce has been recognized as a leader for eight consecutive years in the Gartner Magic Quadrant for CRM Customer Engagement Center. |
