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Strategies & Market Trends : Dino's Bar & Grill

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To: Goose94 who wrote (25243)3/14/2017 8:58:16 AM
From: Goose94Read Replies (1) of 203566
 
The American Way!! Tim Hortons franchisees are banding together to push back against the parent company's cost-cutting campaign, saying that it is causing product shortages, declining quality and even safety concerns. The Globe's Marina Strauss writes that a group of franchisees has formed an association to represent them in discussions with chain owner Restaurant Brands. In a letter obtained by The Globe dated March 10, the group sets out a series of complaints about how Tims is being managed under the direction of 3G Capital. The letter alleges that the Tim Hortons brand "is being destroyed, along with [franchisees'] economic health" because of moves to slash head office staff, push new costs onto franchisees and take shortcuts to save money. The group raises concerns about Tim Hortons using cheaper, lower-quality products and equipment, including coffee pots that are made of "subpar or thinner glass" and break; holding trays that crack under heat; cups for Iced Capp frozen coffee drinks with thin walls that crush when lids are applied; and holiday mugs that were recalled due to poor quality and unavailable at the height of the Christmas season, according to the document.
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