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Non-Tech : United Airlines

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To: Glenn Petersen who wrote (91)	4/12/2017 2:59:11 PM
From: zax	Read Replies (1) of 94

There is something particularly viral about inflicted traveling horrors. The regulators are in the hands of the industry. I think that needs to change, because strictly speaking, the absolute horror which took place here appears to have been completely legal and negotiated in advance with the FAA. The airline can overbook, they can place strict limits on what the staff can offer as compensation when they do, they can push out seated, paid customers for last minute airline staff without as much as even seeking alternate transportation for that staff if no one accepts the limit, they can decide who get thrown off based upon arbitrary or self-interested criterion (i.e. the perceived value or age of the customer or their ticket class), they can refuse to take into account the customer's urgency and they can beat you, drag you off the plane and arrest you if you don't accept the "lawful" order to GTFO. I hope this doctor gets the best legal representation possible and wins a huge settlement. The head of United should be "re-accommodated" with another job, his response - blaming the passenger - was appalling.

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